It’s a world of feedback and honestly speaking, everything would be better if people cared about feedback. But then, for any business, our customers remain a lion part of the world we travel in. The thought today is to make the world of one customer better at a time, enhancing their experience better each day every day. Yes, I am referring to customer feedback and how businesses need to measure it with the aid of the right kind of customer feedback software or tool.
All businesses are fast realizing that it is in their favor that they choose to listen to customer feedback. The collection of feedback is significant. Moreover, you have to equally give emphasis to collecting customer feedback. That is the reason why we have put together in this blog the best customer feedback tools to give you the exact data that you require.
Though there are many customer feedback apps, we carefully picked the below mentioned 10 tools:
- piHappiness
- SurveySparrow
- Typeform
- AskNicely
- SurveyMonkey
- UseResponse
- CustometSure
- UserReport
- CustomerSure
- UserReport
Let us understand each of the software individually:
#1. piHappiness
piHappiness is an absolutely ideal kind of customer feedback app that businesses can understand and further execute changes so that consumer preferences could be looked upon and then their emotional balance can be satisfied. Businesses use the process where they collect customer opinions with the help of online surveys, taking customer opinions, and understanding the rate of satisfaction users get with the implemented changes. This app is extremely useful to build a good understanding of what your customers feel and how their satisfaction level could be reached.
#2. SurveySparrow
SurveySparrow is that one tool that has managed to keep the customers excited to provide their feedback, unlike other feedback software that fails to excite customer response. The conversational interface of SurveySparrow is highly exciting and promises 40 percent more responses than any other. Coming with easy pricing along with round-the-clock support, SurveySparrow makes customer feedback collecting smooth sailing. You also have the option of creating chatbots for your websites with minimum or no coding skills and you could seamlessly garner feedback from all your website customers.
#3. TypeForm
TypeForm is one popular feedback collecting tool, owing to its highly simple and charming survey solutions. This customer feedback software is very handy and when it is about embedding more elements like video plus images also interactive, having one question at a time type of survey and has numerous fans. To club together, this is a highly user-friendly interface that can put surveys together.
#4. AskNicely
AskNicely is primarily an NPS measuring platform, where it has the industry standard to measure loyalty and then predict growth. Moreover, AskNicely is designed to conduct this from merely one question. NPS surveys ask your customers how likely is it that they would recommend your business, measuring on a scale of 1 to 10. The question will measure customer loyalty. The design of this software helps you with alerts beforehand that your customers may leave or switch to some other competitor.
#5. SurveyMonkey
SurveyMonkey is a kind of ubiquitous survey tool that is one excellent choice when one talks about feedback collection of the customer. SurveyMonkey comes as feature-rich software, of course, most of its essential features remain buried underneath a huge amount of clutter.
Built-in using collaborative and configurable attributes, this customer feedback app can serve mostly all the survey requirements. In case you worry about your survey data’s security, you may not worry anymore. This software comes with the best platform for security encrypted surveys. Of course, you can’t expect too many branding provisions.
#6. UseResponse
UseResponse is customer service software rather than being a customer feedback app. This app organizes a help center additionally provides customer support throughout all channels. You could receive access to all the clients of your live chat, along with the community forum and feedback this app offers.
#7. CustomerSure
CustomerSure is one of its kind and comes as a customer follow-up and feedback tool that aims at getting businesses closer to the customers they are targeting. The best part about is how it allows all businesses to automatically collect plus respond to feedback from all the customers you have.
This app comes with real-time feedback that is actionable and helps the company to grow by ensuring that the best customer experience is provided every time. The best thing regarding this app is how it keeps its focus not merely on the measurement of satisfaction but also to make it rather easy to improve.
#8. UserReport
UserReport is a set of flexible customer feedback tools that tells you who are your users and what goals of achievement they have set. This is a fairly self-explanatory tool that is based on two simple tools – one survey and one feedback forum. Running as one integrated portion of your app or website gives you the ability to have straight interaction with your customers and learn who your users are, what they are looking to receive, and how they perceive you could improve.
#9. InMoment
InMoment: With this app, you have multiple facets like customer feedback, analytics, employee engagement, and outreach. However, the best part about this customer feedback software is that it offers highly granular data along with support that is multi-location. This customer survey tool is one of the rare software that directly gives encouragement to customers to leave online reviews.
InMoment takes use of voice, video, text, plus active listening to collect customer feedback. As this is designed for larger enterprises, solutions can be custom-developed for each business.
#10. Podium
Podium is one of its kind cloud-based customer feedback software, which effectively brings together online reviews from different websites into one single dashboard. There is no match to this software, as it collects and monitors online reviews like no other app is capable of.
Podium gives permission to businesses to take one proactive approach towards soliciting online reviews, something that is capable of generating more business. The compressed and aggregate dashboard also enables it highly easy for all small businesses to manage their complete online reputation sitting in just one place. The tools work excellent at lumping all kinds of reviews, communications, and feedback into one single place.
Conclusion:
Have you ever asked this question – why does Customer Feedback Software can create all the difference? No matter how bad you attempt at satisfying your customers, it all comes down to one simple thing – did you ask your customers what they want? Have you asked or figured why they stopped buying from your business?
There is this fine line that exists between following up with your customers when they are still at your store or doing the transaction and nagging them with spammy emails and endless messages. It is one thing to be vigilant and another to become a bother. To create a fine taste lingering in your customers while they are on the job of doing business with you and afterward, the role of customer survey apps is paramount. Using tasteful surveys, classy interfaces, and sleek designs along with well-planned execution, you could win over the hearts of your customers and still give them a share of the opinions you possess.
So, now that you have some of the best software to gauge your customer’s pulse pick wisely understanding your requirements, and accordingly make your pick.
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